Absolutely NO WORDS

09:56 and rep**** at 13:00 and guess what, still no call from anybody. 3 hours later, and still the exact same issue, since yesterday. Another day's income lost, and another useless reply. I have a question, are you going to repay me the losses I incurred because of your non-existent level of service? Will you do that? Or are you going to refund me not charging me a cent until my losses are zero? Tell me, what are YOU going to do?

Before posting a second follow-up, I have to thank Jabo for her compassion, her calmness and her amazing demeanour, you are the type of person that should be in the position of CEO, we have never met and most likey we never will, but you J.M. have had a majour impact on me, and for that I cannot thank you enough. If there are more people like you in leadership positions, this country will indeed become a better place.

Hi Jabo, I know that you are willing to help and I know that you will do anything. I so wish that you were the first and only contact point because it seems that nobody at supersonic (excluding you) knows what is going on, from rebooting 20 times (I might now have damaged my router in the process) to being informed that the service is cancelled (on my request) to "it is not cancelled because... read the T&C's" *******. I simply cannot continue this and I will be moving to another ISP as soon as my lawyer has gone through all the documents, which I have requested, and can advise me of how to proceed. I am so sad that I have to go the legal route but I simply cannot afford this anymore. Again, I thank you from the bottom of my heart for your compassion and understanding, I really truly do. And I will say this again, if there were more people like you this country will be a better place.

I have been patient, thanks to a single person at Supersonic, Jabo, who is an amazing person and who should be the CEO instead of who they currently have.

Case: ISP-671766 is closed and I still have no access, I still cannot perform my job, I am still losing money each and every day, and the incident is closed, wonderful. My first call was this morning at 07:38 and an hour later (I was promised a call-back in a few minutes) I had to call again, this time, another promise, “I will call you back in a few minutes” and, as it seems, I was the one who had to call, an hour later, to once again be asked, “can you hold on for just a minute” which has turned into 25 minutes on my cost, again, NO cost or loss on the side of supersonic. Yes, I refused to hold on any longer as holding on is also costing me money, whereas they (and of course MTN) are making money.

I have requested the immediate cancellation of my agreement, standard response (must have learnt this from their self-promoting CEO) “you must read the T&C’s and you cannot cancel because you need to give a month’s notice”. Please, if you consider this ISP, you are truly a sucker for punishment. The only two things you will learn, how to reboot your router and fibre box, and how to hold-on absolutely indefinitely. I think my router might show me the middle finger soon because of the rebooting.
PS: They did call back and asked me to hold on while transferring me to a super smart technician. Both times, cut-off. It is now 10:30 and since 07:38 I am still nowhere near to being able to try and generate income to pay “service providers” their costs as per their T&C’s so that they can have their income and the suckers paying for the service, well, you are not getting any.
12:16 I called again, and guess what, I had to reboot everything. This time my router has decided to give me the middle finger and the switching on, switch off, remove the cable, insert the cable, please can you do this again?
Called them again at 14:36 to ask for my signed contract with them as well as the signed T&Cs as required by law, and it is now 15:48, more than an hour later and, yes, guess, NOTHING.

I hope you reading this have learnt a lesson and that you would seriously consider them as your ISP. I will not post another comment on this company, it is simply not worth it.

I don’t know how many people will read this; I hope millions. Supersonic have now cost me, through their total lack of service, R36,000 (yes, I am a contractor and need an internet service to be able to do my work). I have cancelled on 15 February 2022 and until today, they have done nothing. I have been placed on hold for over 2 hours, my cost (and more money for MTN), for assistance. Today they sent a technician to assist, a problem that they are aware of for 15 days now (I have told the technician that he can report back to whomever that I DO NOT WANT their service). And what is their only backup for denying immediate cancellation, T&C’s (by law, these need to be signed, this is not an online purchase or online service, although when you talk to a super smart person, apparently it is, this is a service company with a HQ in Weltevredenpark, the rich MTN building, and the law requires that the T&Cs be signed), and they cannot give me those T&C’s that I have signed. I have been patient but this is where it stops, I am now forced, by them, to go the legal route. MTN is a big company and they feel NOTHING for you, listen carefully, ABSOLUTELY NOTHING. “Y’ello kcuf you gently” should be the slogan! I am begging you, do not support these companies, at any cost. You, reading this, you are the only person who can stop greedy companies by NOT USING THEIR SERVICE. If possible, I am asking you to start thinking of ending your contract with them (and I know there are many of you having issues with supersonic). If you are happy, good for you and I am happy that you do get service. But if not, cancel your contract, there are many ISP’s out there that does a better job at a much better price (some are totally ridiculous with their pricing models, kudos here for supersonic, you are better priced than some of the others) . Losing R36,000 and they don’t even care, please, if you can, STOP SUPPORTING MTN & SUPERSONIC.