Absolutely miserable customer service

I've been wating now since 30 November to be connected.

I was promised an lte router until the fibre was successfully connected which has never come. Instead a technician came to setup the line on 14 December. The technician left me with a router and no connection and the promise of having Internet service within 48 hours.

I have called the customer line a multitude of times since and keep getting the same 48h story. No one takes responsibility or seems to care. Miserable service.