Absolutely ********** service

The past month and a half our internet has been sipping a bit. I assumed due to the cables this would be the issue. But today after two days having my internet running a 10th of what it supposed to run. For a day I left it but today I decided to contact support to find out if the issue could be resolved. Your supposed technician tells me to do a speed test with the supp**** link. www.speedtest.co.za which does not give accurate readings as it showed I was running 8 Mbps but I can't even load a simple web page it takes 5 minutes. The technician doesn't even read my messages and just says generic click here if he says no answer this is ridiculous and when I ask what the issue is he ignores that by replying you need to get a upgrade to a better line. I'm sorry but I don't have the money to just get a 20 Meg line because your staff don't know what to do inorder to fix this issue. This is the worst service I've had ever and I've dealt with all of you service providers from a technical point of view. It's taken more than an hour for your Technician to tell me to do a speed test and they can't give me any more information. I used to recommend you to everyone but you just as useless as them all.