ABSOLUTELY DISGUSTING, SHAMEFUL SERVICE AND TOTAL INCOMPETENCE

Item: Supersonic
Rating: 1
Author: Jonathan C

I was informed that I owe them over R1 800...and that they will suspend my Internet service. HOWEVER...this is not only totally incorrect: - their Quick Payment Guide link to https://clientzone.supersonic.co.za doesn't actually work. Not only does it not show ANY of my past three months of "outstanding" accounts...none of their instructions work either. - I have tried over and over to call their Help Line (supp**** on the same suspension email)...but NO ONE ANSWERS THE PHONE. Endlessly on hold. - Their WhatsApp Help Line is even more useless. No valid response at all. And when their Bot asks for a description of the issue...it provides totally irrelevant advice.

This Review doesn't even begin to describe the nightmare I had trying to get them to ACTIVATE my line in the first place. One of the worst companies I have ever dealt with in my life. No exaggeration.

I have no idea how this circus is still in business.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

27 Apr 2024, 13:34

Good day, Jonathan,

Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM

Supersonic 's reply27 Apr 2024, 13:34

Official

Good day, Jonathan,

Jonathan C's updateReviewer Update

30 Apr 2024, 10:10

Surprise, surprise...after Supersonic rep**** with the above "thank you for reaching out" response...these *********** idiots did nothing. No feedback at all. In fact, after miraculously and FINALLY being able to reach a human being (after holding for over 12 minutes)....and sending that person a Proof of Payment, I received ANOTHER email from these clowns last night - informing me that my Service will be suspended due to Non Payment. This is after they went ahead and suspended it on the day they sent the last mail, and provided totally bogus, unworkable instructions on how to use their CLIENTZONE Portal to make Payment. I defy anyone in Management to attempt to make payment using that Portal and the instructions they provided.

As I am writing this, I have just managed to reach another "Service Consultant" (after a 14 minute wait "on hold") - only to be informed that they actually DO have my payment on the system, but it hasn't been "allocated yet" because the Reference Number was incorrect. When I read the reference number back TWICE to the lady assisting me, she acknowledged that it was actually correct and promised to "escalate" the matter to their Billing Department. Can't wait to receive another meaningless "apology" from the poor fool that this circus has assigned to tracking down online complaints and negative reviews. Even though they know, full well, that their promises to follow up and provide feedback will never materialise.

Jonathan C's update30 Apr 2024, 10:10

Reviewer Update