KF
Kelly-Anne Francois

1 reviews | Active since Feb 2019

18 Feb 2019, 15:14

ABSOLUTELY DISGUSTING SERVICE!!!!!!!!!!!

Where do I begin? I have been calling every day since I placed my order on the 06.02.2019. Note, I am the one who kept calling. I called again today and was put on hold and then after holding for 15 minutes, the lady I was speaking to hung up. I then called back and spoke to another lady Nizki and she assisted me, but said that she would go to the installations department (where my order is supposedly at)t and find out what is going on with the order(I still have not received that call). I then received a call from the lady i spoke to who cut the call the first time and she tells me that my address is incorrect, so the order wasn't placed!!!!! so now i must wait another 12 days with absolutely no assistance from this company! By the way, i asked to speak to a manager and was put on hold and once again, she hung up.

I am absolutely appalled at this absolutely disgusting, terrible service!!

0
Replies (5)
Supersonic
Supersonic 's reply18 Feb 2019, 16:34
Official
Hi Kelly-Anne, sincere apologies for your customer service experience, we would like to give you a call and sort you out right away. Please provide us with you contact details and we will be in touch. Thanks :) 

Best regards,

KF
Kelly-Anne Francois's update18 Feb 2019, 16:36
Reviewer Update
Hi there, my number is ***.
Supersonic
Supersonic 's reply18 Feb 2019, 16:38
Official
Thanks for the details, we will be in touch soon. Thanks :) 

Best regards,

KF
Kelly-Anne Francois's update18 Feb 2019, 16:42
Reviewer Update
I will await your call, I hope it happens sooner rather than later.
Supersonic
Supersonic 's reply18 Feb 2019, 17:18
Official
Hi Kelly-Anne, can you please confirm you contact number as the one you supp**** us goes to a Razeena? Thank you

Best regards,