ABSOLUTELY DISGUSTING SERVICE!!!

What a pathetic company to deal with!!! On 18 Feb 2022 at 12h00 my line was off. This happens sometimes then we phone and they refresh from their side. Yesterday i phoned again the consultant assured me it will be 30 minutes up and running again.

Not a chance!!! We phoned and spoke to numerous consultants at the call centre. Nobody could see what the problem was.

After i send a message via Messenger at 18h00 a consultant came back to me stating that my line has been cut due to non payment!!! Great was my surprise! I never skipped one month of paying as we run a business from home. According to two different consultants I had credit on my account which I ask if I can use this credit to pay for January. Yes was the answer no problem. I even send them an email confirming that they can use the credit on my account. They send an email back confirming it. Afterwards I received an invoice from them where the amount was deducted from my credit. No problem! February exactly the same. The amount was deducted from my credit.

Now this!!! We spoke to 20 different consultants and every time we must explain our situation again and again and again.

After sending all my proof of payments I was told that my account was handed over to a specialised department and it can take up to 2 months to be resolved or I must pay R2200 immediately then they will reconnect my line. Really Supersonic??? This is ridiculous! Your customer care is non existing.

I send emails to the accounts department to contact me as i have spend over R200 calling them only on one day!!!

Still no reply. Their consultants assured me that the accounts department are working on weekends. But still most of the consultants are working from home. As we demanded to speak to a supervisor.

I am losing business and they do not care one bit. I am definitely looking for another ISP.

Supersonic did you see al the bad reviews under your name???? 96% bad reviews. Come on this must tell you something!