AH
Anushka H

1 reviews | Active since Sept 2020

10 Jul 2021, 22:15

Absolutely disgusted

Oh my word!!!! This is the ABSOLUTE WORST ISP ever!!!!

For the last 10 nights, every freaking night, the Internet would stop working at around 8pm and eventually I would go to bed in such a bad mood at around 10pm cause it doesn't come back on. This is absolutely awful!!!

Trying to get support on the line is an absolute JOKE and requesting a call back doesn't help either cause NOBODY phones back. Look I have really had it with the disgusting service from Supersonic! I was originally with Nepic and had no issues what so ever until Supersonic took over and it has not been pleasant at all.

How can the Internet connection be 100% during the day but come 7 or 8pm at night and NOTHING???!!!

Enough is enough I will be cancelling in the morning when there are people awake and available to take my call!!

0
Replies (1)
Supersonic
Supersonic 's reply11 Jul 2021, 07:50
Official
Good day ****hka H. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. We will contact the relevant department so that this issue can be relsolved for you.
We will keep you updated as we investigate further.

Kind regards.
Thando.