Absolutely disgraceful poor service - 4904 reviews with a rating of 1

To start off off, I thing a zero start would be perfect. The service level of supersonic is beyond pathetic. Ever since the installation the system is on and offline constantly. below is the mail that was sent on the 07/12/2022. No feedback or even an update have been received up until today 05/01/2023. Instead they send out a tech that couldn't resolve the issue and the they send me a mail to pay my account? pay for what? I prefer that just come and remove everything as it haven't been working since day one and i will not pay. 1. To Start off with, the installation was done on Thursday 1 December, It was still not online after i spoke to numerous people at the call center. 2. I called on Friday and the gentlemen advised me that he can’t access a router and the quickest way to get this resolved is to plug in a Laptop with a cable to get access to the router and they will direct me to get this resolved. I had to get back to work as me laptop was at work. The gentlemen asked me what time will I be at home and he will schedule for somebody to call me at 19:00. That call never happened. I had to get the technician back to the premises on Friday afternoon after I got back at work and he went out to the premises and got it online, with a bit to no internet at times at all times for Friday evening. 3. On Saturday afternoon when i got back home I saw there was still issues with the internet, I called the call center again to report the issue again, The gentlemen i spoke to advised that he could see there was an issue and had to open a ticket marked as urgent. 4. On Sunday I called in Frustrated and advised that I would like to cancel the services as I just don’t have any internet. The lady I spoke to advised me that I need to go online to submit the cancelation which I did. 5. Today is Wednesday and still had no call from anyone. Not for the cancelation of the services not for the lack of internet. How is this fair to expect me to pay for something I can’t use? That is the reason for my cancelation. Ever since the installation I had issues with the internet