ABSOLUTELY AWFUL SERVICE

I have been without Internet for last 11 days, I paid for my prepaid voucher on Wednesday 1 Oct 2020, and was promised I will be switched on every day. I have made 18 calls in all to Supersonic since last week, been transferred from one department to another and no one can help me. I get told a different story from many different agents and promises are made but nothing is happening. I have changed from a recurring voucher to a 28 day voucher, I paid for my voucher on Easypay, last week and I'm still without internet. I was also told by one of your agents to pay the Supersonic account which I did and now a refund is due. I Can I please get this escalated to a manger, its becoming ridiculous now. This is my second Hellopeter review and I got a response but nothing has been done!!! What else are we as clients supposed to do? How many more phone calls am I supposed to make? I