Absolutely Appalling Customer Service and Incompetence!

I am utterly disgusted and frustrated with the pathetic customer service I have received. After signing up online for unlimited LTE, my experience has been nothing short of a nightmare.

Firstly, my router was inexplicably sent to Delmas, despite my clear residential address being in Benoni. This immediately required multiple calls to rectify. Eventually, the router was delivered, only to find it was missing a SIM card.

The incompetence continued on Thursday, 8 May, when I received a call informing me that my SIM card was also scheduled for delivery in Delmas – the same incorrect location as the router! When I called the call centre in frustration at 15:50, I spoke to a consultant named Lebogang, who was unbelievably rude. He dismissively stated that it was "not his problem" that the courier had the incorrect address, despite the courier company informing me that the incorrect address was provided by Supersonic.

When I requested to speak to the relevant department, Lebogang put me on hold for an outrageous 40 minutes. While still on hold, I called again at 16:14 and spoke to Mpho, who was initially helpful, but her system kept crashing, hindering her ability to assist. Mpho confirmed that they couldn’t directly transfer calls but could only escalate via their system, making Lebogang's initial action even more questionable.

I then asked to speak to a team leader. While waiting on both calls, both lines were abruptly cut off. I called yet again at 16:40 and spoke to Nompumelelo, who took my number and promised a call back from a team leader. Unsurprisingly, no call was received on Thursday, 8 May, nor on Friday, 9 May.

Checking the online portal revealed absolutely no progress or updates. This highlights a severe lack of accountability and competence within their team management.

As a direct consequence of this abysmal service, I have been paying R900 for two weeks without receiving any service whatsoever, forcing me to cancel my subscription. Now, I am left wondering if I will ever receive my refund, likely only after countless more calls.

This company's complete lack of responsibility, coupled with their disrespectful treatment of clients, is astounding. They should seriously consider closing down if they cannot provide even a basic level of customer service.

I strongly advise anyone considering signing up with this company to think twice.