ABSOLUTELY APPALLING

I am ****ed!!! So so so mad. I took out a fibre line with Supersonic under a friends recommendation. Worst decision ever! I am STILL waiting on my router. Octotel was amazing, the arrived on the scheduled day 10 mins before the scheduled time sorted the installation ofbthe fibre box/modem in no time. However, supersonic has been giving me the run around for a whole week. I have been contacting their team almost daily. Everyone tells me 2 to 3 days for delivery or we've escalated to project management or someone will call you back and NO ON EVER CALLS. I am meant to work from home and took this because I was given the impression things would be taken care of in a timeous manner. It is appalling how they make you wait. I'm sitting with cables installed that are useless. I am so frustrated. I contacted again today and again I was promised a call back just like I was promised a call back yesterday for today and the call back is yet to ****ing happen!

At this point I do not even want fibre with Supersonic anymore. This is disgusting. And I WILL NOT RECOMMEND THEM!!!