RvdM
Roan van der Merwe
1 reviews | Active since Aug 2020
04 Jan 2023, 10:00
Absolute no Service, Still charged me tho
Obtained a uncapped LTE solution from them. Since day one I have been logging calls for slow connection. They keep Refreshing / Rebooting the connection. I keep getting less than 3mbs download and 2mbs upload. After about 8 calls logged over a period of 2 weeks I gave up and canceled my services. Still got billed for 2 months. Paying for a service I did NOT receive at all. Don't mind, happy to have them out of my life. Please do not waste your money / time , its not worth it
Helpful (0)
Replies (1)0
Replies (1)
Supersonic 's replyOfficial
04 Jan 2023, 10:38Good day.
Thank you for contacting Supersonic Fiber.
Please be advised that your cancellation request submitted on 12/12/2022 has been received and assigned to the cancellation team to assist you further with your cancellation; the reason you've been charged for January 2023 is because you must serve a one-month notice as part of your terms and conditions.
We have requested a cancellation agent contact you with regards to your case number: CAS-***-F6Q7Y5.
Regards,
Supersonic Fibre
Supersonic 's reply04 Jan 2023, 10:38
Official
Good day.
Thank you for contacting Supersonic Fiber.
Please be advised that your cancellation request submitted on 12/12/2022 has been received and assigned to the cancellation team to assist you further with your cancellation; the reason you've been charged for January 2023 is because you must serve a one-month notice as part of your terms and conditions.
We have requested a cancellation agent contact you with regards to your case number: CAS-***-F6Q7Y5.
Regards,
Supersonic Fibre