About to cancel as money is being paid for a non existent service.

Supersonic Fibre/LTE. I have logged two tickets thus far and no response. SST504667, SST504659. Please phone me on ***. I have been phoning that number for two weeks with no answer. I have spent R 83 waiting for a response??? Every time it says my service is limited?? Yes what you have sold me does not work, what must I do to get a system that works or someone to respond. I have been waiting for a response since 10\ 10\24? Thank you for contacting supersonic; you are through to Florina, sales agent. How may I assist you? There sales department responded emmeadiately!! I have been phoning that number for two weeks with no answer. I have spent R 83 waiting for a response??? Every time it says my service is limited?? What more need I say???