SS
Simpson S
1 reviews | Active since Oct 2015
31 Dec 2020, 17:17
A Super Useless Bunch
The technical team is the most clueless I have ever come across. My internet connection has been down for over 24Hrs and none of the so called superstars or whatever they call themselves have the slightest clue about what to do next. I have been given a case number CAS350659G1R6B9J and that is just about all they are capable of doing
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Replies (9)0
Replies (9)
Supersonic 's replyOfficial
01 Jan 2021, 07:24Good Day Simpson,
Our sincere apologies for the unsatisfactory performance from our end.
Please note that we're following up on your case and we will revert and advise.
Regards,
Sandra
Our sincere apologies for the unsatisfactory performance from our end.
Please note that we're following up on your case and we will revert and advise.
Regards,
Sandra
Supersonic 's reply01 Jan 2021, 07:24
Official
Good Day Simpson,
Our sincere apologies for the unsatisfactory performance from our end.
Please note that we're following up on your case and we will revert and advise.
Regards,
Sandra
Our sincere apologies for the unsatisfactory performance from our end.
Please note that we're following up on your case and we will revert and advise.
Regards,
Sandra
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Simpson S's updateReviewer Update
01 Jan 2021, 08:15When Sandra? That’s the same story you have been giving me on WhatsApp but zero results and yet I’m paying for the services, this is pure ***** Sandra.
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Simpson S's update01 Jan 2021, 08:15
Reviewer Update
When Sandra? That’s the same story you have been giving me on WhatsApp but zero results and yet I’m paying for the services, this is pure ***** Sandra.
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Simpson S's updateReviewer Update
01 Jan 2021, 10:08The so called technicians are so rude and ill mannered, you guys are a sorry excuse for a business and you epitomize incompetency. I wonder how you are still in business because this is the worst customer service I have ever had to deal with in my years of existence.
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Simpson S's update01 Jan 2021, 10:08
Reviewer Update
The so called technicians are so rude and ill mannered, you guys are a sorry excuse for a business and you epitomize incompetency. I wonder how you are still in business because this is the worst customer service I have ever had to deal with in my years of existence.
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Simpson S's updateReviewer Update
01 Jan 2021, 15:45ZYXEL
S***
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Simpson S's update01 Jan 2021, 15:45
Reviewer Update
ZYXEL
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Simpson S's updateReviewer Update
01 Jan 2021, 15:58Your consultants tried a hundred times but they failed to configure the router. At some point I was told that a technician will come within 24Hrs but I wasn’t surprised when no one pitched because it’s not the first time.
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Simpson S's update01 Jan 2021, 15:58
Reviewer Update
Your consultants tried a hundred times but they failed to configure the router. At some point I was told that a technician will come within 24Hrs but I wasn’t surprised when no one pitched because it’s not the first time.
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Simpson S's updateReviewer Update
01 Jan 2021, 16:38And if the fiber link is up please allocate a capable person because I have spoken to 4 different People and all of them failed so this simply means that you agree that your personnel is highly *********** and this should definitely worry you because at this point I am very worried about the company’s capability and wonder if I should continue doing business with you.
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Simpson S's update01 Jan 2021, 16:38
Reviewer Update
And if the fiber link is up please allocate a capable person because I have spoken to 4 different People and all of them failed so this simply means that you agree that your personnel is highly *********** and this should definitely worry you because at this point I am very worried about the company’s capability and wonder if I should continue doing business with you.
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Simpson S's updateReviewer Update
02 Jan 2021, 07:57You said it takes 24 to 48 Hrs to resolve the case but up to so far nothing is being done. Why do you lie to you customers?
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Simpson S's update02 Jan 2021, 07:57
Reviewer Update
You said it takes 24 to 48 Hrs to resolve the case but up to so far nothing is being done. Why do you lie to you customers?
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Simpson S's updateReviewer Update
03 Jan 2021, 13:18Hi, please kindly note that today marks day 5 and still no one has bothered to call me and I am still sitting with the same issue but I have paid fully for the services that Supersonic is refusing to provide. So basically your Modus Operandi is to take consumers for a ride.
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Simpson S's update03 Jan 2021, 13:18
Reviewer Update
Hi, please kindly note that today marks day 5 and still no one has bothered to call me and I am still sitting with the same issue but I have paid fully for the services that Supersonic is refusing to provide. So basically your Modus Operandi is to take consumers for a ride.
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Simpson S's updateReviewer Update
03 Jan 2021, 13:42You are aware that what you doing is infringement of consumer rights and will get the whole organization in hot water right?
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Simpson S's update03 Jan 2021, 13:42
Reviewer Update
You are aware that what you doing is infringement of consumer rights and will get the whole organization in hot water right?