A simple line relocation nightmare

I have moved house and simply requested that my line be relocated. Up to this point Supersonic have not been able to simply release the line on there side as there excuse is they cant find the line or the address of the house, the worst excuse is its not there line.

Having said this Vumatel of whom the line belongs to and the the optic line owner is have already send a technishan to install all the relevant hardware that is required and requested by Supersonic but still no response from supersonic.

I have called supersonic multiple times and the only response I get is that the callcenter will get back to me after having to speak to project management. And till now I dont have internet .

This is absolutely ridiculous I have another 2 lines with Supersonic that will be canceled due to this lack of support from this ISP