A No Go AREA !! SUPER SONIC!!! They are pathetic thee most poor service I’ve ever seen …Guys don’t go too supersonic it’s ******* !!! You pay for services and you get disconnected!!!!

Supersonic is thee worst people to work with firstly my WiFi was disconnected without my knowledge and funny enough they still gave me the options for payment I then paid them and when I call and tell them my WiFi is not working I’m told it was cancelled by who and why I don’t know and sadly full payment of 2400 was received and updated on their system on Friday the 25 /7/25 And when I called them I spoke too Zizonke who said she had escalated the matter that was Friday midday and on Saturday morning I called and spoke too Mpho who said the matter was escalated but there was no response and frankly when I asked the turnaround time I was told that it will be 24-48hrs and since I had paid them the 2400 but still today being Monday the 28/7/25 @ 18:07 Pm I still don’t have WiFi and when I send out emails I’m given automated response emails which clearly shows that no one is attending too my case and when I phoned earlier this morning I was told they are sorry for the drastic delay and I was told too be a bit patient so my question was since you where able too disconnect speedily what is so hard to reconnect hence they claim that since there will be no re installation it will be just reconnected since they have my details on their system and when I send watts up messages I’m told I need to wait for an agent at about 15:35PM which I believe they where not closed at that time so it went silent I even re sent them again a message then I’m told I’ve reached them out of their working hours so they will re open @ 8 AM so that means from Friday till today I have no WiFi whatsoever and they are so pathetic their service is nothing but ******* so I urge people not too even think too work with supersonic and Metro Fibre because they decide how they are going to run your account and the irritating thing is how can you say the WiFi has been disconnected and yet if I get int the app I’m given options to pay and when I have paid in full that is the time that you are told that the services have been cancelled so what I’m saying is if the services are cancelled give me back my money and I can go and look for other networks that can assist me because they are not the only one who can regulate the networks many other companies are set too be advertising and I’m quite sure they will not be pathetic as supersonic and metro fibre are!!! So guys don’t ever go too Supersonic or Metro fibre they are very good at collect money and the services are closed and yet the money is paid for the whole month use as we speak I am buying data while I claim I have WiFi which is paid for and yet the utilities are band for use what type of company is this !!!! People pls think twice when you are looking for WiFi because supersonic is a no go area And it doesn’t only end here I had app**** initially when I started off with supersonic and guess what 4-5months went by without them even coming too instal the manager had too intervene because of this pathetic service they have !!!! I regret as too why I even started to choose this pathetic useless so called services !! It’s a shame …and thinking of the fact that we have things too do which needs internet you can’t due too this pathetic stupid services !!! And sadly I’ve seen quite a number of complaints with supersonic every one is complaining about this supersonic services …. Just make sure you don’t join this pathetic service because it will just take your money and fail to provide services PATHETIC!!!!!!