8th post no refund after months requesting

8th post no refund after months requesting More than a 2 months writing reviews to get help, it still appears Supersonic doesn't take their customers complaints seriously and i mean that, for any one reading this look at the the proof in hw the reply. It robotic and blurbed. No one actually does any thing. I will keep on posting the proof and building my data slowly up for the tabloids :) This is my 7th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 6th time and no one take the time to get back to me. The most information I got in months is its with the right department? i am sure you going to say that again. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. For those really looking for feedback on how supersonic deal with customers , Here are all the post I made:

https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-**********

https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-**********

https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-**********

https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-********** https://www.hellopeter.com/supersonic/reviews/7th-post-no-refund-after-months-requesting-***

To all these post these are the replies to show that they do not take you seriously, i am sure i am going to get anther reply says apologies/sorry and they its being looed into for the 6th time or its with the right people for months now:

(4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team

(11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM

(14th July)

Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard.

(11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM

(20th July) Good day, Muneeb,

Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback.

(25th July) Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team

(4 August) Good day, Muneeb,

Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly note that your query is been attended to and we will provide you with feedback.

Kind Regards, Supersonic Team

09 Aug 2023, 11:53

Good day, Muneeb, Thank you for reaching out to Supersonic. A meeting will be held with the finance department tomorrow regarding the delay of your refund and feedback will be provided thereafter. Kind regards, AM

Supersonic 's reply: 10 Aug 2023, 15:20

Good afternoon, Muneeb, Your refund is waiting for approval from our Billing Manager. I will provide you with further update as soon as I receive it. Kind regards, AM Please just refund me