8 Days with NO connection!!!!!!

8 days with NO connection. Being sent from Pillar to Post time and time again. 1 cable that needs to be replaced that was damaged due to renovations. Then after 5 days they eventually send someone from Frogfoot out and they say they do not have cable with them. 3 days later and no feedback no next steps!!!!!!!!!!!!!!!!!! It is ONE cable!!!! Our previous service provider took 1 day to sort a similar problem out. 8 DAYS Supersonic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bad agents and bad processes!!!!!!!!!!NO one know what is going on and the favorite line by the agents are I have escalated the matter!!!! Still not sorted