YM
Yageshree M
1 reviews | Active since Oct 2016
03 Nov 2023, 17:36
*******
We were billed THREE times last month. Supersonic is delaying refunding the extra two months' payments, AND they disconnected the internet today, AND (wait for it) they want another payment in order to reactivate the line. Meanwhile, I have lost 3 days of wages- and there will be no refund for that. In what universe is this ok?
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Replies (2)YM
Yageshree M's updateReviewer Update
03 Nov 2023, 17:45I work in a fully remote team- no internet, no work, no pay. But Supersonic doesn't seem to care about the consequences of their incompetence
YM
Yageshree M's update03 Nov 2023, 17:45
Reviewer Update
I work in a fully remote team- no internet, no work, no pay. But Supersonic doesn't seem to care about the consequences of their incompetence
YM
Yageshree M's updateReviewer Update
07 Nov 2023, 17:10Update: My payments have been traced, but we are still without internet. 5 days and counting. The Supersonic representative that rep**** on here gave misleading info. Were they trying to score points for responding, without resolving? Clever. The cancellations team has also been really great ignoring my requests. This has already cost me thousands of Rands in airtime, fuel and lost work. And "apologies for the inconvenience" is just not enough.
YM
Yageshree M's update07 Nov 2023, 17:10
Reviewer Update
Update: My payments have been traced, but we are still without internet. 5 days and counting. The Supersonic representative that rep**** on here gave misleading info. Were they trying to score points for responding, without resolving? Clever. The cancellations team has also been really great ignoring my requests. This has already cost me thousands of Rands in airtime, fuel and lost work. And "apologies for the inconvenience" is just not enough.