6 Months for a quote for replacement router.
I am now at my wits end. I asked for a quote in April. The quote was sent but the delivery charges were not included. I asked for you to resend the quote with the delivery charges included so that we could pay for it. I have waited over 6 months for the revised quote. I have contacted the offices NUMEROUS times in the last two weeks and I am now sick of waiting on empty promises of the quote will be sent by the end of the day. For 6 months I have had no connectivity and I have asked for a rebate now on those months, because of your staff not getting things done in time. Someone needs to contact me and make sure I get the quote for the replacement router, delivery and sim card while I am on the phone with them. This is ridiculous
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Replies (3)
Supersonic 's replyOfficial
01 Nov 2023, 12:57Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply01 Nov 2023, 12:57
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's replyOfficial
01 Nov 2023, 14:39Good day
The account was quoted , the quote was sent to the registered email on the system. Kindly check your spam/junk. You may confirm your account no. or ID no. registered so i will resend it to you.
Kind regards VT
The account was quoted , the quote was sent to the registered email on the system. Kindly check your spam/junk. You may confirm your account no. or ID no. registered so i will resend it to you.
Kind regards VT
Supersonic 's reply01 Nov 2023, 14:39
Official
Good day
The account was quoted , the quote was sent to the registered email on the system. Kindly check your spam/junk. You may confirm your account no. or ID no. registered so i will resend it to you.
Kind regards VT
The account was quoted , the quote was sent to the registered email on the system. Kindly check your spam/junk. You may confirm your account no. or ID no. registered so i will resend it to you.
Kind regards VT
's updateReviewer Update
08 Jan 2024, 11:19Time to continue this.
1. I received the router with no sim card. A REFURBISHED router not a NEW router. Was charged FULL price for a NEW router.
2. The sim card was delivered a WEEK later AFTER I contacted the customer care to say that I did not receive it.
3. The SIM card does not work. We tried for 2 weeks to get it to work with technicians resetting and doing whatever they did and still did not work. A new replacement sim card was then supposed to be delivered and it has now been 2 weeks and still not received it.
I want this sorted out TODAY!
I am sick and tired of being messed around. This is now 9 Months without an operational connection and you are still billing me. I requested a rebate 3 months ago and it is still NOT done.
We do not have the INVOICES for the sim and router purchase in December. When are we going to receive these?
1. I received the router with no sim card. A REFURBISHED router not a NEW router. Was charged FULL price for a NEW router.
2. The sim card was delivered a WEEK later AFTER I contacted the customer care to say that I did not receive it.
3. The SIM card does not work. We tried for 2 weeks to get it to work with technicians resetting and doing whatever they did and still did not work. A new replacement sim card was then supposed to be delivered and it has now been 2 weeks and still not received it.
I want this sorted out TODAY!
I am sick and tired of being messed around. This is now 9 Months without an operational connection and you are still billing me. I requested a rebate 3 months ago and it is still NOT done.
We do not have the INVOICES for the sim and router purchase in December. When are we going to receive these?
's update08 Jan 2024, 11:19
Reviewer Update
Time to continue this.
1. I received the router with no sim card. A REFURBISHED router not a NEW router. Was charged FULL price for a NEW router.
2. The sim card was delivered a WEEK later AFTER I contacted the customer care to say that I did not receive it.
3. The SIM card does not work. We tried for 2 weeks to get it to work with technicians resetting and doing whatever they did and still did not work. A new replacement sim card was then supposed to be delivered and it has now been 2 weeks and still not received it.
I want this sorted out TODAY!
I am sick and tired of being messed around. This is now 9 Months without an operational connection and you are still billing me. I requested a rebate 3 months ago and it is still NOT done.
We do not have the INVOICES for the sim and router purchase in December. When are we going to receive these?
1. I received the router with no sim card. A REFURBISHED router not a NEW router. Was charged FULL price for a NEW router.
2. The sim card was delivered a WEEK later AFTER I contacted the customer care to say that I did not receive it.
3. The SIM card does not work. We tried for 2 weeks to get it to work with technicians resetting and doing whatever they did and still did not work. A new replacement sim card was then supposed to be delivered and it has now been 2 weeks and still not received it.
I want this sorted out TODAY!
I am sick and tired of being messed around. This is now 9 Months without an operational connection and you are still billing me. I requested a rebate 3 months ago and it is still NOT done.
We do not have the INVOICES for the sim and router purchase in December. When are we going to receive these?