1 reviews | Active since Nov 2016
6 Months and still waiting for Supersonic To resolve Poor INTERNET service of Uncapped LTE!!!
Extremely Poor Unprofessional and No Concern for Customer Service I have a LTE Uncapped service with Supersonic since December 2020, Every month I call reporting poor internet connectivity yet no one even has the courtesy to respond! Call there call centre at least twice every month to try and sort out the issue - yet NO RESPONSE! Is this what a customer Pay for , Supersonic is happy to deduct R998 every month with absolutely No regard to resolving the customers issues. I called today as well and requested to speak to Head if Operations or someone senior to No avail! Well the only recourse I have now is to go to ICASA/Social Media and the Press to expose this poor customer service and charging for a service they doNot provide. Six Months and still waiting - Shame on Supersonic
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Still waiting as all my cases have been active for the last SIX months with NO resolution.
If Supersonic CANNOT resolve this , please refund me for the non service provided as this is totally unacceptable that every evening i DON’T have connectivity.
I await your urgent response.
Abdullah
Still waiting as all my cases have been active for the last SIX months with NO resolution.
If Supersonic CANNOT resolve this , please refund me for the non service provided as this is totally unacceptable that every evening i DON’T have connectivity.
I await your urgent response.
Abdullah
THIS IS ***** !!!!
THIS IS ***** !!!!
