AM
Abdullah M

1 reviews | Active since Nov 2016

04 Jun 2021, 19:07

6 Months and still waiting for Supersonic To resolve Poor INTERNET service of Uncapped LTE!!!

Extremely Poor Unprofessional and No Concern for Customer Service I have a LTE Uncapped service with Supersonic since December 2020, Every month I call reporting poor internet connectivity yet no one even has the courtesy to respond! Call there call centre at least twice every month to try and sort out the issue - yet NO RESPONSE! Is this what a customer Pay for , Supersonic is happy to deduct R998 every month with absolutely No regard to resolving the customers issues. I called today as well and requested to speak to Head if Operations or someone senior to No avail! Well the only recourse I have now is to go to ICASA/Social Media and the Press to expose this poor customer service and charging for a service they doNot provide. Six Months and still waiting - Shame on Supersonic

0
Replies (3)
Supersonic
Supersonic 's reply05 Jun 2021, 07:48
Official
Good day Abdullah, 

Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible. 
 
Regards, 
AM
Abdullah M's update13 Jun 2021, 17:14
Reviewer Update
Hi Patience
Still waiting as all my cases have been active for the last SIX months with NO resolution.
If Supersonic CANNOT resolve this , please refund me for the non service provided as this is totally unacceptable that every evening i DON’T have connectivity.
I await your urgent response.
Abdullah
AM
Abdullah M's update29 Jun 2021, 12:11
Reviewer Update
Still waiting since 4th June - No RESOLUTION - Absolutely Disgusting !!! is This how Supersonic /MTN deals with it’s customers ? MTN you own Supersonic - sort out customer issues or provide consumers with RECOURSE
THIS IS ***** !!!!