4th bad review

Item: Supersonic
Rating: 1
Author: Vanessa F

My 4th bad review of this company. It's close on a month now no refund. Call center agents lie and pass the buck. They speak to you as if you are stupid. I am at my wits end. MTN should really reconsider being affiliated with these people. I think it's time to go to ISPA with my complaint as I really don't know what to do. And don't try call them they make you wait on hold for 45 minutes and put the phone down on you anyway

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

01 Feb 2022, 12:59

Good day Vanessa.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and provide feedback.
Kind regards,
AM

Supersonic 's reply01 Feb 2022, 12:59

Official

Good day Vanessa.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and provide feedback.
Kind regards,
AM

Vanessa F's updateReviewer Update

01 Feb 2022, 13:02

I have got that everytime I post here. Its a lie, it's more than 21 days you just don't want to refund my money. Don't really care about people. Same generic reply and nothing gets done.

Vanessa F's update01 Feb 2022, 13:02

Reviewer Update

I have got that everytime I post here. Its a lie, it's more than 21 days you just don't want to refund my money. Don't really care about people. Same generic reply and nothing gets done.

Supersonic 's replyOfficial

02 Feb 2022, 14:02

Good afternoon Vanessa,
We have arranged for router collection then we will initiate the refund process.
I would like to apologise for the delay and failure to provide you with the service you deserve.
Kind regards,
AM

Supersonic 's reply02 Feb 2022, 14:02

Official