WP
Wesley P
1 reviews | Active since Feb 2017
31 Jan 2022, 16:32
4 Months of terrible service
Absolutely terrible service. After numerous calls to the call center having been advised every time the problem would be resolved the problem still persists three months down the line. Promises to get called back once it has been escalated each time but have not received any kind of commination after until i raise the issue again the following month all this watching my monthly bill continuously rise while still receiving the incorrect services.
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Replies (3)
Supersonic 's replyOfficial
31 Jan 2022, 17:05Good day Wesley.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query on your behalf.
Kind regards,
DD
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query on your behalf.
Kind regards,
DD
Supersonic 's reply31 Jan 2022, 17:05
Official
Good day Wesley.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query on your behalf.
Kind regards,
DD
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query on your behalf.
Kind regards,
DD
WP
Wesley P's updateReviewer Update
31 Jan 2022, 17:51Hi,
Please advise if my case which is being attended to includes the extra subscription bill i have been charged for this month? Also Will my subscription be corrected to the 100/100 for the 995 which should be my subscription? i was previously advised that issue was corrected immediately(14 Dec, my last call before today) which clearly wasn't the case thus my double billing continued this month.
Please advise if my case which is being attended to includes the extra subscription bill i have been charged for this month? Also Will my subscription be corrected to the 100/100 for the 995 which should be my subscription? i was previously advised that issue was corrected immediately(14 Dec, my last call before today) which clearly wasn't the case thus my double billing continued this month.
WP
Wesley P's update31 Jan 2022, 17:51
Reviewer Update
Hi,
Please advise if my case which is being attended to includes the extra subscription bill i have been charged for this month? Also Will my subscription be corrected to the 100/100 for the 995 which should be my subscription? i was previously advised that issue was corrected immediately(14 Dec, my last call before today) which clearly wasn't the case thus my double billing continued this month.
Please advise if my case which is being attended to includes the extra subscription bill i have been charged for this month? Also Will my subscription be corrected to the 100/100 for the 995 which should be my subscription? i was previously advised that issue was corrected immediately(14 Dec, my last call before today) which clearly wasn't the case thus my double billing continued this month.
WP
Wesley P's updateReviewer Update
22 Mar 2022, 16:31Hi,
After checking my bill again this month, my issues have still not been corrected instead my service has been changed to a slower line speed and i am now being billed less than i am currently paying as i am paying for a 100/100 line and i am now being billed for a 50/50 line. the previous incorrectly invoiced amounts have not been corrected and when I called the call center they had no reference of the request ref CAS-966934-K7F4Y4. The service I am receiving is unbelievably bad. This issue stems from a mistake being made on your side and month after month this just cannot be resolved even though i never miss a payment i find myself indebted to you into the thousands of rands which i refuse to pay. I have requested to cancel my line and was also advised that i would need to pay up the outstanding amount first.
Can i please get assistance in correcting this issue and cancelling my service as i am completely unhappy with the service i am receiving and after numerous attempts to get this resolved it seems impossible at this point.
I have to say by far the worst experience i have ever had.
After checking my bill again this month, my issues have still not been corrected instead my service has been changed to a slower line speed and i am now being billed less than i am currently paying as i am paying for a 100/100 line and i am now being billed for a 50/50 line. the previous incorrectly invoiced amounts have not been corrected and when I called the call center they had no reference of the request ref CAS-966934-K7F4Y4. The service I am receiving is unbelievably bad. This issue stems from a mistake being made on your side and month after month this just cannot be resolved even though i never miss a payment i find myself indebted to you into the thousands of rands which i refuse to pay. I have requested to cancel my line and was also advised that i would need to pay up the outstanding amount first.
Can i please get assistance in correcting this issue and cancelling my service as i am completely unhappy with the service i am receiving and after numerous attempts to get this resolved it seems impossible at this point.
I have to say by far the worst experience i have ever had.
WP
Wesley P's update22 Mar 2022, 16:31
Reviewer Update
Hi,
After checking my bill again this month, my issues have still not been corrected instead my service has been changed to a slower line speed and i am now being billed less than i am currently paying as i am paying for a 100/100 line and i am now being billed for a 50/50 line. the previous incorrectly invoiced amounts have not been corrected and when I called the call center they had no reference of the request ref CAS-966934-K7F4Y4. The service I am receiving is unbelievably bad. This issue stems from a mistake being made on your side and month after month this just cannot be resolved even though i never miss a payment i find myself indebted to you into the thousands of rands which i refuse to pay. I have requested to cancel my line and was also advised that i would need to pay up the outstanding amount first.
Can i please get assistance in correcting this issue and cancelling my service as i am completely unhappy with the service i am receiving and after numerous attempts to get this resolved it seems impossible at this point.
I have to say by far the worst experience i have ever had.
After checking my bill again this month, my issues have still not been corrected instead my service has been changed to a slower line speed and i am now being billed less than i am currently paying as i am paying for a 100/100 line and i am now being billed for a 50/50 line. the previous incorrectly invoiced amounts have not been corrected and when I called the call center they had no reference of the request ref CAS-966934-K7F4Y4. The service I am receiving is unbelievably bad. This issue stems from a mistake being made on your side and month after month this just cannot be resolved even though i never miss a payment i find myself indebted to you into the thousands of rands which i refuse to pay. I have requested to cancel my line and was also advised that i would need to pay up the outstanding amount first.
Can i please get assistance in correcting this issue and cancelling my service as i am completely unhappy with the service i am receiving and after numerous attempts to get this resolved it seems impossible at this point.
I have to say by far the worst experience i have ever had.