GP
Gavin P
1 reviews | Active since Sept 2014
25 Jan 2022, 13:37
4 DAYS NO RESPONSE
I posted on the 21st of January about my speed problem... It's the 25th of January and I haven't received a call from supersonic's "Superstar technicians" I called and I was told that the network is down. But funny part is.. Ever since I started using the services the speed test never indicated that my speed is higher than 3mbs
I opt in for the R499 10mbs line but I hardly get 3mbs... But month end they very fast to debit my account...
I had problems to get my installation and I knew if the installation is a problem I'll have problems in the future...
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
25 Jan 2022, 14:18Good day Gavin, I tried contacting you.
Kindly advise on a suitable time for me to contact you or if you would prefer, kindly send through an image of the sticker located on your router to ***.
Regards
ZL
Kindly advise on a suitable time for me to contact you or if you would prefer, kindly send through an image of the sticker located on your router to ***.
Regards
ZL
Best regards,
Supersonic 's reply25 Jan 2022, 14:18
Official
Good day Gavin, I tried contacting you.
Kindly advise on a suitable time for me to contact you or if you would prefer, kindly send through an image of the sticker located on your router to ***.
Regards
ZL
Kindly advise on a suitable time for me to contact you or if you would prefer, kindly send through an image of the sticker located on your router to ***.
Regards
ZL
Best regards,
GP
Gavin P's updateReviewer Update
25 Jan 2022, 14:34You can call anytime from now
GP
Gavin P's update25 Jan 2022, 14:34
Reviewer Update
You can call anytime from now
GP
Gavin P's updateReviewer Update
25 Jan 2022, 14:41Im available anytime from now
GP
Gavin P's update25 Jan 2022, 14:41
Reviewer Update
Im available anytime from now
Supersonic 's replyOfficial
25 Jan 2022, 14:47Thank you Gavin.
Kindly send through an image of the sticker located on your router to ***.
Kindly send through an image of the sticker located on your router to ***.
Best regards,
Supersonic 's reply25 Jan 2022, 14:47
Official
Thank you Gavin.
Kindly send through an image of the sticker located on your router to ***.
Kindly send through an image of the sticker located on your router to ***.
Best regards,
GP
Gavin P's updateReviewer Update
25 Jan 2022, 14:52Email was sent
GP
Gavin P's update25 Jan 2022, 14:52
Reviewer Update
Email was sent
Supersonic 's replyOfficial
25 Jan 2022, 15:22Thank you for taking my call Gavin. I'm happy that your speed issue has been sorted.
As discussed, as soon as I have received feedback from the installations team and the coordinator, I will contact you again.
Regards
ZL
As discussed, as soon as I have received feedback from the installations team and the coordinator, I will contact you again.
Regards
ZL
Best regards,
Supersonic 's reply25 Jan 2022, 15:22
Official
Thank you for taking my call Gavin. I'm happy that your speed issue has been sorted.
As discussed, as soon as I have received feedback from the installations team and the coordinator, I will contact you again.
Regards
ZL
As discussed, as soon as I have received feedback from the installations team and the coordinator, I will contact you again.
Regards
ZL
Best regards,