MN
Motso-Tso Nkoane
1 reviews | Active since Jan 2022
03 Jun 2023, 11:08
*****
Worst internet service provider. I cancelled my account but they continue to debit my account for service not rendered. I’ve emailed them many time but they are non responsive
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Replies (2)
Supersonic 's replyOfficial
03 Jun 2023, 12:13Good Day Motso-Tso Nkoane
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised that we have managed to look into your query as we have picked your cancellation request submitted on 25 April 2023. Please be aware that as part of your terms and conditions, you are required to service a one-month calendar notice which is the month of May 2023, hence cancellation will take place on the 31st May 2023.
Please visit our website terms and conditions https://supersonic.co.za/terms-and-conditions/ and click an option Supersonic Capped Home Fixed-LTE Terms and Conditions.
12. Cancellation Rules.
There's no invoice for June 2023, and your debit order for May 2023 invoice came back unpaid, hence we will debit that amount on June 2023.
Regards,
Supersonic Fibre.
Supersonic 's reply03 Jun 2023, 12:13
Official
Good Day Motso-Tso Nkoane
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised that we have managed to look into your query as we have picked your cancellation request submitted on 25 April 2023. Please be aware that as part of your terms and conditions, you are required to service a one-month calendar notice which is the month of May 2023, hence cancellation will take place on the 31st May 2023.
Please visit our website terms and conditions https://supersonic.co.za/terms-and-conditions/ and click an option Supersonic Capped Home Fixed-LTE Terms and Conditions.
12. Cancellation Rules.
There's no invoice for June 2023, and your debit order for May 2023 invoice came back unpaid, hence we will debit that amount on June 2023.
Regards,
Supersonic Fibre.
MN
Motso-Tso Nkoane's updateReviewer Update
04 Jun 2023, 13:18Hi. The fact that you picked an email sent on 31 Match 2023 only on 25 April 2023 doesn’t change the calendar notice of 1-30 April 2023 to 1-31 May 2023 due to your inefficiency. The email was acknowledged by your auto response on 31 March 2023. What you are doing is *****ulent. I want my money paid back to me immediately!
I have proof of the email communication sent to with your auto responses.
I have proof of the email communication sent to with your auto responses.
MN
Motso-Tso Nkoane's update04 Jun 2023, 13:18
Reviewer Update
Hi. The fact that you picked an email sent on 31 Match 2023 only on 25 April 2023 doesn’t change the calendar notice of 1-30 April 2023 to 1-31 May 2023 due to your inefficiency. The email was acknowledged by your auto response on 31 March 2023. What you are doing is *****ulent. I want my money paid back to me immediately!
I have proof of the email communication sent to with your auto responses.
I have proof of the email communication sent to with your auto responses.