3 months and STILL NO INTERNET still no router!

This post is a follow up to my below posted last week Friday the 8th of October.

Shortly after posting, my router installation appointment was scheduled for the 13th Oct at 3pm. Its now been 1 hour and no one has pitched!!! Yet again I have been left waiting!! Now I'm on hold with Supersonic via WhatsApp and phone call for 20 mins and no one can help me. This is BEYOND FRUSTRATING!!! How can you make an appointment with a customer and then just not show up with no feedback, no phone call, nothing????? I then I have to chase for feedback and then just kept hanging on hold???

I AM STILL WAITING FOR MY INTERNET CONNECTION! Its been exactly 3 MONTHS TODAY and still no internet access. No agent has called me. No Project office called me. No manager has called me. I get no feedback and when I whatsapp and call in I get told my issue has been escalated and I will get a call. NONSENSE! I am still waiting. The worse experience I have had with any service provider! Useless and complete waste of time. If anyone wants to signup with Supersonic, DONT. get as far away as possible from them! With all the negative reviews on Hellopeter I dont know how Supersonic is still operating at this pathetic level of service. What a disgrace!!

Summary of my dealings: 8th July - fibre requested and as per supersonic should take 7 - 14 days - what a joke 22nd July, 2nd Aug I phoned for feedback. no feedback for me. called 14th, 18th - no feedback for me. waiting for Vumatel called 20th, 22nd Sep - no feedback for me. waiting for Vumatel 28th sep - Vumatel installed fiber 29th sep - got email to say its activated called 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and STILL WAITING for an agent to call me and router to be installed. Its lies upon lies. get told my issue has been escalated. get told someone will call me. got told my issue was escalated with the project office and manager. got told my router will be installed. but still waiting. NOTHING.

To ensure I am online for work I have to spend R1000 a week on data. I cant afford this. Why must I pay and be inconvenienced??? Who is going to compensate me for this????

Supersonic, when will my router be installed? When will my internet connection be live?