3 days without connection

2 months back my fibre was disconnected (due to a cancelation which I did not request and Supersonic could locate where it was initiated from). I was without internet connection for 30, still got billed and there was no help until I wrote on Hellopeter. Writing on Hellopeter helped because soon after, I was called more than 10 times, had my issue resolved and a courtesy follow up check was done by one of the agents, which I appreciated.

One of the agents advised that the account is still scheduled for cancelation on the 30 November 2020, what I need to do was call in on the 30th November 2020 to request that my "cancelation" be reversed. When I woke up on the said date, again my fibre was disconnected. I called in the morning for the 30th and I was told I will receive an email in 2 hours. 2 hours passed, 24 hours passed and still no email. When I called in again on the 1st December, I was told the agent I spoke with on the 30th did not created a case and a case will have to be created on the day during the call. A case was then created - Case Number: CAS-311104-W3Q5Z3 and I was given another 24 hours.

After 24 hours, which is today, I called again and I spoke to a rude agent who told me that I am owing R2400, strange I have never missed a payment and Supersonic has access to me debit order facility. He told me that the amount owed is for the router. I told him how is that being owed if I am continuing the services from a cancelation I did not request.

3 days without connection, successfully billed and paid.

Xolisa ***