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Rob B

1 reviews | Active since Jan 2022

19 Jan 2022, 09:37

2nd rate

Horrible experience trying to get a fibre line installed. No one willing to assist, just lots of buck passing and repetitive lines about "someone will contact you". Not one agent prepared to go that step further. As the customer i was the one left to repeatedly follow up - not good enough

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Replies (3)
Supersonic
Supersonic 's reply19 Jan 2022, 11:27
Official
Good day Rob
Thank you for reaching out to Supersonic, we apologise for the delay caused, please note that i am following up with our projects team regarding your installation and I will be in touch with you.

Regards 
SN

Best regards,

RB
Rob B's update19 Jan 2022, 11:38
Reviewer Update
UPDATE: i have contacted the installing agent directly. On their system they see an appointment for 12pm today - we cant make that as it wasnt confirmed to us in time to travel to Stellenbosch. The Installing agent is contacting the Technician to see if we can push back to 2pm. The response from Motivity is encouraging but it has been a massive waste of time and resources. I remain EXTEREMELY DISAPPOINTED with the Customer Services side of Supersonic
RB
Rob B's update19 Jan 2022, 12:01
Reviewer Update
Just to recap - we have missed todays appointment because there was no communication to confirm the appointment - despite our efforts of reaching out to you multiple times over the last 3 days