2nd Graders handling your money

At this point I've had to move to a forum to voice how bad the service is that I've been receiving from Supersonic.

Had a contract with them for over 2 years and cancelled due to a move. After the cancellation month I got billed for the router without being called by the cancellation department about returning the router. Then after many calls I finally got them to organize a courier to come collect the router because for some reason they don't allow you to send the router back yourself.

A week goes by and the router is delivered and signed for. I then take it upon myself to contact Supersonic to get a update on the refund process. Firstly they didn't have a clue what was going on and I had to spend 30 minutes just trying to get the call agent to understand what was going on. Finally I was contacted by the accounting department and was told that the refund would be processed and I should receive it in 14 working days. It has now been 2 months, 3 case numbers and about 4 hours on the phone since that day and I have yet to receive a cent. Yet they were very quick to take my money from me without letting me know why or even sending me a statement.

I never had a issue with them when I had my contract, however, when you're no longer with them for that contract they treat you like garbage no matter how long you were a customer for.