2nd Complaint in 1 week about No Internet connection

I have had nothing but terrible service from you all. My wifi has been down since the 20th, no one is taking my complaint seriously. This is my second hellopeter about this and you guys promised your senior support would reach out and fix it. Well guess what it is now 20.24 my wifi is OFF. Its not working and you guys have failed to fix this issue.

I have asked for a technician to come out and get this checked and your support center said they cannot send anyone out until they check the connction on the router. I am not going to be sitting with no service and paying you R1000.00 pm for non-existant service.

This thing was fine after the tech came out 25-01 and you guys made us reset the router. You guys didnt fix the ****** thing and now this is where I am sitting, I will be cancelling with you and taking this up with ICASA as you are not providing the service you promise. You are not lying about it being sorted and about making sure you give the best service you can.

I work from home. It is a requirement for me to have a functioning wifi. You guys are not taking this seriously and I do not feel valued.