24 - 48 hours seems to mean a week

Since Sunday I have had no internet at home. I am still being told today on Thursday that I need to wait 24 to 48 hours to have my problem resolved. Ummm I don't know what south African time they are on, but Sunday till today is much more.

I have spent so much money calling them to resolve my issues or even to speak to a manager, I doubt sonic fiber would reimburse me for the money and time wasted.

It seems that I am an insignificant customer for them