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Claude B

1 reviews | Active since Apr 2013

16 Aug 2020, 03:50

23 Days and still no fiber installed.

I have been waiting for over 21 days now for my fiber installation. Every time I call the help-desk regarding this issue they tell me that someone will get back to me by the end of the working day, but no one ever does.

0
Replies (5)
Supersonic
Supersonic 's reply17 Aug 2020, 09:58
Official
Hello Claude, 

Apologies for the delay in getting you connected. Please note that I am looking into this as a matterr of urgency and we will be in touch as soon as possible to assist. 

Regards, 
Sandra 
CB
Claude B's update19 Aug 2020, 13:28
Reviewer Update
Good day Sandra,

It is now 19 August 2020 and I still have not had anyone call me regarding my installation. I don't know how urgent you view my case but I am thinking of cancelling my existing contract with you guys. Why is it taking so long for anyone to call me back.
Supersonic
Supersonic 's reply19 Aug 2020, 13:42
Official
Hello Claude, 

My apologies, I was under the impression that you had been contacted. I have escalated ot the manager of the connectivity team and we will be in touch today to resolve. 

Regards, 
Sandra 
CB
Claude B's update27 Aug 2020, 03:13
Reviewer Update
Still no fiber. Thanks Supersonic. I will be ending my internet subscription with you. Worst service ever.
Supersonic
Supersonic 's reply27 Aug 2020, 11:01
Official
Hi Claude, I am following up once again on your behalf and we will be in touch as soon as possible. 

Regards, 
Sandra