1 reviews | Active since Jun 2017
2+ week delay in Service delivery
Dear SuperSonic
I am not impressed with your lack of communication and delivery of your service.
CAS-380661-Q3N2V5
I paid you guys on wednesday 6JAn 2021. No feedback. I called you call centre Wed 13 Jan 2021. Was told to email proof of payment. I emailed proof of payment WHILE on the phone with your agent. I was told 3-5 business days for delivery.
I called your Contact Centre again on Friday 15 Jan 2021 because i didn't hear back from you. I was told delivery by Wed 20 Jan 2021.
Now its Wed 20 Jan 2021. Two Weeks after I've paid you and still have nothing. Called your Contact Centre again today, NOTHING has been dispatched yet.
I need this Internet solution so i can work from home. If this is too much to ask for, then please let me know so I can go to another ISP.
Cell: *** Regards Alec
My sincere apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to the projects department and we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to the projects department and we will be in touch as soon as possible to assist.
Regards,
Sandra
Your courier (Ram) tried to deliver the device at my home address while I'm at work. I'm very certain I stated my work as the delivery address : 14 Stibitz Street, Westlake.
2ndly, I don't recall receiving any communication that I need to have a copy of my ID & Proof of address readily available for the courier.
You guys should communicate these things more effectively.
Your courier (Ram) tried to deliver the device at my home address while I'm at work. I'm very certain I stated my work as the delivery address : 14 Stibitz Street, Westlake.
2ndly, I don't recall receiving any communication that I need to have a copy of my ID & Proof of address readily available for the courier.
You guys should communicate these things more effectively.