2 months without bad internet

For the past 2months I have been having issues with my network speed and there has been alot of chats and also reviews sent through to Supersonic but nothing seems to be happening

I have done numerous tests and also shown that my cellular network (vodacom) and also my telkom wifi is able to get good stable 4G speeds yet with Supersonic I can't even see 1mbps speed

I am really really really feed up now with this service I am getting from this service provider I can't be the only one who is signed up with them that is having issues and this is a complete ******* - charging me R999pm for a service I can't even use

I have given them a chance to sort out there issues and get my service back to how it was but nothing seems to be coming right

I don't know why but every time I post a review someone replies but doesn't bother to sort issue out My initial was being sorted out by Thando Masiane but that was it - it was escalated to the support team but still no resolve

My initial case was closed and then now a new one is opened and up till now there is not update

I have been chatting with someone - DK - on Facebook messenger for support

New Cas number - CAS-626071-J7M6Y5 I was asked if anyone phoned me however no one phoned me in regards to the issues I am having

I don't know what else to do now!!!!