1 reviews | Active since Oct 2016
2 days and counting just to ‘re-activate’
Your team is inefficient in terms of reconnecting or diagnosing connectivity issues, and it’s becoming more of a frustration having to contact you to follow up and be told the same thing. “We have escalated the issue for them to re-activate “
I’m using Fibre, the vumatel box indicates power green, ‘F’ green and 1 green, The router indicates that there is internet connectivity however none of the devices connecting can access the net…
I’ve restarted the WiFi numerous times over these last two days to no avail… in between calling your team 6 times.
I didn’t even have this much trouble connecting when I started using your service last year.
I just cannot understand what the actual challenge is here, and why we are not resolving this… it seems so minor.
I’m disappointed in how one year can really change the impression I had about this ‘super fast’ service…
You can do better.,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
This is the same actions that have been taking place since payment reflected and the same reason I am complaining.
The services are still down and I am in my right mind to decide that as of tomorrow, I will be moving my business over to GetAfrica,
I do not understand why I’m paying for your services yet I am still topping up nearly R300 data on my mobile WHILE I am within range of my router, this is truely unacceptable,
The capabilities at Supersonic appear to be below required standard which is resulting in these unnecessarily long escalation times and lack of to no results…
Services need to be up today, failure to do so will leave me with no option but to write a formal complaint about your poor delivery of services and I will move over to a “more reliable” provider.
Can’t see why your project management team still after 4 days cannot sort this out. It’s embarrassing really.
This is the same actions that have been taking place since payment reflected and the same reason I am complaining.
The services are still down and I am in my right mind to decide that as of tomorrow, I will be moving my business over to GetAfrica,
I do not understand why I’m paying for your services yet I am still topping up nearly R300 data on my mobile WHILE I am within range of my router, this is truely unacceptable,
The capabilities at Supersonic appear to be below required standard which is resulting in these unnecessarily long escalation times and lack of to no results…
Services need to be up today, failure to do so will leave me with no option but to write a formal complaint about your poor delivery of services and I will move over to a “more reliable” provider.
Can’t see why your project management team still after 4 days cannot sort this out. It’s embarrassing really.