17 working days and no router! ****asonic!

Supersonic is not serious about doing business! I app**** for fibre installation on 14 July. Vumatel did their part and installed fibre on the 31st of July. Since then, supersonic has not given any update on progress of delivering their router. Unfortunately, you can only use a supersonic router, which makes this even slower! Their customer service is appalling! When I called the call centre, they rudely told me that they have done everything in their power and I must just wait. They also claim they tried to call me but I am not reachable (which millennial isn't with their phone all the time?!?!?) It has been more than the 7 to 14 days promised. I work from home and have been unable to work efficiently due to no internet. This is truly disappointing. I would not recommend supersonic to anyone!