LvdM
Louise van der Merwe
1 reviews | Active since Nov 2020
25 May 2024, 07:49
***
I wish there was a turd rating system because even one star is too many for Supersonic. The absolute WORST service I have ever experienced.
It is next to impossible to get hold of anyone at Supersonic and when you do it’s only on a WhatsApp system where they can take HOURS to respond to your message but when you take more than 5 minutes the f***** chat closes and you have to go through the auto responder prompts again to start a new chat.
DO NOT SIGN UP WITH THEM. IT IS NOT WORTH IT. Rather use AXXESS. Their service is amazing and you speak to actual humans with a pulse from the first chat. They’re responsive and very helpful.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
27 May 2024, 12:11Good day, Louise,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly provide us with a brief description of your query so we can assist.
Furthermore, we have requested our system support to look into the automated system.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly provide us with a brief description of your query so we can assist.
Furthermore, we have requested our system support to look into the automated system.
Kind regards,
AM
Supersonic 's reply27 May 2024, 12:11
Official
Good day, Louise,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly provide us with a brief description of your query so we can assist.
Furthermore, we have requested our system support to look into the automated system.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly provide us with a brief description of your query so we can assist.
Furthermore, we have requested our system support to look into the automated system.
Kind regards,
AM
LvdM
Louise van der Merwe's updateReviewer Update
28 May 2024, 15:17Please don't patronise your customers with insincere copy and pasted replies. Actually DO something to show that you're taking steps to improve the service and the customer experience. For example, apart from this reply in the public space, I have had ZERO communication from your company to actually take steps to solve my problem. I have already received the invoice for the upcoming month's charges, but I've not even been able to use the router yet because it is impossible to get any joy from any of your contact channels.
LvdM
Louise van der Merwe's update28 May 2024, 15:17
Reviewer Update
Please don't patronise your customers with insincere copy and pasted replies. Actually DO something to show that you're taking steps to improve the service and the customer experience. For example, apart from this reply in the public space, I have had ZERO communication from your company to actually take steps to solve my problem. I have already received the invoice for the upcoming month's charges, but I've not even been able to use the router yet because it is impossible to get any joy from any of your contact channels.