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SA
Shaun A

1 reviews | Active since Apr 2021

15 Apr 2021, 16:46

-1000 STARS OUT OF 10 FOR SUPERSONIC'S BAD SERVICES

This is the worst ISP that you can ever encounter with. Its either that their support team has no idea what they are doing or they are trained to just brush your issues off or they just don't give a rat...

I'ved recieved a new router from SUPERSONIC on 29th of March 2021 and still it's not been activated. I have been contacting them every day since then and my issues has still not been resolved(FONE BILL IS NOW SKY HIGH). The only thing that they keep on telling me is that someone will contact me in the next 24hours(more like 24 days). I'm just wasting my time with THEM. It makes me wonder how they got rated one of the best ISP(******* if you ask me). PLEASE, PLEASE FOR THE LOVE OF INTERNET, DO NOT USE SUPERSONIC.

0
Replies (3)
Supersonic
Supersonic 's reply15 Apr 2021, 17:27
Official
 
Hello Shaun,

Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible. 
 
Regards, 

Patience 
SA
Shaun A's update16 Apr 2021, 16:18
Reviewer Update
SO THIS IS THE EMPTY PROMISES I WAS REFERRING TO. They WILL, MOST probably contact me(eventually), its just that they haven't stated which year that'll be (how stupid of me to not ask what year). Even after a review on "HELLO PETER", there is still no solution. They've been having bad ratings for quite some time in any case, so I guess another bad rating won't hurt. Its just a can kick myself for choosing them. So, a "CONNECTIVITY MANANGER" is just a myth on their side.
SA
Shaun A's update19 Apr 2021, 13:01
Reviewer Update
I don't want any assistance from you anymore. Just fetch your router that's been chowing my electricity, or don't. Don't care. I'm moving to another isp.