AO
Allister O

1 reviews | Active since Jun 2024

06 Jun 2024, 20:18

-100 Stars!!! Worst ISP and Company Ever. Run as fast you can from them.

Terrible service...Been waiting for over 3 days.. you contact on Whatsapp and then wait for 5-6 hours and if you miss the contact made.. within 10min it disconnects you. Finally got connected this evening. Busy following instructions from support person. All of sudden they are gone and it's now "home time". How can you do that in the middle of helping someone, without even explaining. Not sure how long this ISP will be around cheap prices or not. Will rather go to Afirhost. First month joining Supersonic and speed is around 3 Mbps on a 1000/500 line. Insane !!!!

0
Replies (1)
Supersonic
Supersonic 's reply07 Jun 2024, 12:11
Official
Good day, Allister, 
On behalf of Supersonic, I sincerely apologise for the negative experience. 
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our 2nd technical support team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM