10 REASONS TO STAY AWAY FROM SUPERSONIC!

1. Their FLTE services are a lie. They advertise high speeds but you rarely get those speeds. Their speeds do not take network congestion into account, call them, they say it’s a best effort service.

2. Sales department will take your call almost immediately. Customer service on the other hand – expect a wait time of at least 20 minutes.

3. You could wait said 20 minutes and the agent will cut the call on you when they realize that you’re calling with a complaint.

4. Their customer services department is ***********. I called in once to ask if my service with them is “pre-paid” or “post-paid” and I was given a lecture that if I want “pre-paid” data I need to go Checkers. Their agents do not know their own company’s terms and conditions. Don’t believe me? Call in several times and ask the same question. You’ll receive different answers every time.

5. You can never get to speak to a manager. I’m still waiting for 12 different managers to call me back.

6. Their Whatsapp service is a robot. You can’t get any help from there whatsoever.

7. Complaining on hellopeter gets you nowhere. You receive a response, then nothing. Refer to my previous post. I complained on the 8th of June, I received a response from them on the 9th of June and then no communications since.

8. They’ll keep trying to debit your account even after you’ve cancelled, refer to point 2 for the pain in trying to retrieve your money. They'll also email you bills for the months after you've cancelled and will try to debit your account. Call in and get assured that it was sent in error and that you won't be debited. But SHOCK! HORROR! at the end of the month they will still try to debit your account!

9. They charge you R250 to get a courier sent to your home to pick up their modem after you’ve cancelled. I could send a modem-sized package from Durban to Australia for the same price.

10. The only time you will receive a resolution is once you complain to ICASA. Do you really want to go through all that trouble? Browse this website. The amount of complaints against this company is astonishing. How are they still in business? And I thought Telkom was bad....Avoid the stress, STAY AWAY FROM SUPERSONIC!