#1 worst ISP for 2021 - Superpathetic

I’m posting this review to show the pathetic services a new customer receives from the “ #1 ISP in South Africa for 2019”.

#1 worst ISP for 2021

I ordered a 60GB LTE promotion from Supersonic and paid in full on 06.01.2021 via their website. I only received an email confirming my order no further communication received. I received an POP from Netcash Supersonic uses for their payments, And that I should have my router within 3 – 5 working days.

12.01.2021 I called for a progress update because I did not receive any communication from them, I was told by Thulisile Magoso that they never received my payment. I send her the proof of payment. She confirmed over the phone that she send the POP to the department that dispatches the routers. And that I should have my router within 3 – 5 working days.

13.01.2021 – 20.01.2021 No feedback from Supersonic.

On the 19.01.2021 & 20.01.2021 I called again for a progress update and was told they have not received my payment, I send the POP again. I was told again that I should have my router within 3 – 5 working days. I decided that I’m going to cancel my order and send a cancelation request on 20.01.2021 and reqeusted a refund from them.

Strangely on the afternoon of the 20.01.2021 I received an SMS that my router is with RAM and is on it’s way.

The router was finally delivered on the 25.01.2021, The router was setup with the SIM, but no connectivity the red light stays on and the router have 4 signal bars, I waited 24 hours and still red light.

I called them on the 26th and 27th, I was told the service needs to be activated from their side, and they will transfer me to someone that will assist me then the line drops, I gave up after multiple calls.

It’s now the 29.01.2021 and:

• My cancelation / refund request is not even processed or received yet. • My router / connection is still not activated.

And Supersonic you will not debit my account for February 2021.

This was the worse customer experience I received from an ISP from the ordering process, I placed and paid my order on the 06.01.2021 and was supposed to be active no later than 13.01.2021 ( delivery takes 3 - 5 working days).

I will not recommend them.