1 Month later - still no internet!! POOR Customer service

I app**** in 14 July 2020 for a fibre service - to be active by 1 August 2020. The fibre line had already been installed, so I thought it would be a simple process.

I was told on 14 July 2020, that the activation and provisioning of the line would take between 7 and 14 working days. I found this strange as the fibre infrastructure was already in place.

On 17 July, Metrofibre delivered my ONT.

On 3 August (14 days since my application), my service was not running and I had not received my router. I was told that the fibre line was not yet activated and I should wait a further 48 working hours for activation.

Yesterday (13 August), a Supersonic technician arrived at my home with the router. He configured it and waited about 1 hour for the accounts department to get my account sorted. He was very embarrassed as he said it should have been done prior to him being sent to my home.

He had to go to another appointment and tolkd me to wait about an hour and my service should be operational.

A few hours later, I contacted the customer support team assured me that the service will DEFINITELY be operational by 6pm.

I contacted the customer support team again at 7pm. I was told that the issue had been escalated and that I would be contected "in a few minutes" to check that my service is operational. I received no such call.

I have spoken to a few customer service representatives today and I have received totally different feedback from each one as to the status of my account.

This is extremely poor customer service. I would advise that you look at other options before you choose this Internet Service Provider.