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Just a word of appreciation to Annari and Lesley who assisted us with our internet- network problem on Monday, 8 August 2022. After more than two hours of trying to resolve the problem with the Supersonic Helpdesk and with their confirmation that there is no technician available before Wednesday morning, I phoned Annari at 15h00 on Monday, explained our problem with regards to important zoom meetings coming up. She promised nothing, but with the words “I will try my best to get hold of a technician” the conversation was ended….later on she confirmed that a technician will visit us the next day. Surprisingly, Lesley arrived after 17h00 Monday and after 15 minutes the problem was solved. Thanks Lesley, you are a star! With their excellence in service delivery, Annari and Lesley contributed to solve a problem by creating connectivity in an important zoom meeting/s with clients and stakeholders. Thank you so much!

Kind regards Gerhard en Tiesie de Coning Midlands