0 Star rating.

If I could give them a no star I would. So I was using supersonic for a while, then I moved to Pretoria, cancelled my contract within the last month of my two year contract.

1. They called me three months after my contract to tell me I must pay for the router, so I agreed to give it back. 2. They called me the second time, the guy was extremely rude, and asked for my address again, which I gave him, again. 3. They sent a lady to pick up the router. 4. I didn't even bother asking for the money I over paid because of their incorrect billing system and I let them go on their merry way. 5. Fastforward 13 months after they picked up the router, they send me three emails, saying they handing me over, because I didn't pay R2500 for the router? 6. I sent them an email to say they picked it up 13 months ago, and why are they sending me messages out of the blue, I forgot the company even existed. 7. They have no record of picking it up? Seriously? They never sent me an email, or kept any record of it? Now I must pay for something I handed back? 8. Now I will have to get a lawyer, or advocate, but there is no way Im paying for something I handed back, and if they never received it, surely they should have sent me a message 13 months ago, and made sure to check with the company who picked it up. Supersonic is ****, their network sucks, they over charge you, and they lie and make you pay for something you gave back, and on top of that they are not even cheap.

I would say, whatever you do, don't use supersonic, there are plenty of better options out there. Anyone is better than them at this point. I can't believe the nerve of these people, 13 months later, and I receive a letter, threatening me, with an outstanding balance for a router I handed back? What the H, is wrong with this company? It's like they are run by a group of *********** people, who can't keep track of their stuff. I am very upset. Should they prove to be other, I will retract my review, until then, don't use them.