0 costumer service deducting money out your account as it suites them.

So I have been waiting for nearly a month, and no one from Supersonic (MTN) has even attempted to contact me to resolve my problem I have mailed every person listed and still 0 customer service. Below is my grievance.... We have a big problem already, and this is my first month with MTN fiber, and I'm appalled by the service I received on your MTN fiber WhatsApp service trying to resolve this problem. Problem no 1. When I signed up at MTN Fiber, I made it abundantly clear that my debit order date must be the 7th or 8th of every month, and that is what was agreed upon by the me and the agent. This is the only reason I'm using your services. And to be crystal clear, there will be no money in my account before these dates. This needs to be resolved asap. If you deduct money from my account again before this date, I will open a case at the relevant authorities and end this business relationship, because of your incompetence I'm suffering a financial situation that can negatively impact my credit score and my day to day life,I say again you need to fix this, Its a matter of principal and I will take legal action if I need to you caused me to be in financial strain now. This brings me to Problem no 2. According to the CPA.“The CPA requires that for everything which is supp**** and has a value of above one Rand, an invoice must be issued to the customer. Now, the invoice I received was on 23 Mar 2025, and the invoice date states 1 April 2025 due on the 8th of April 2025. The total amount is R579.00. Attached below is my invoice provided to me by you.

On the 1 of April 2025 you debited me R1045.93 straight out of my account without an invoice for that amount, and on a debit date I never in my life will agree upon otherwise, I would have used a different provider. That is not legal, and you are in breach of CPA regulation. and my trust as a consumer has been broken, and the agreement has not been honored. This matter needs to be resolved, please. Someone messed up because of their incompetence I have to suffer now. That's not ok.

To recap, seeing I need to repeat myself, change the debit date to the 7th or the 8th of every month as agreed by me and MTN Fiber telefonicly, or I will cancel this contract, and take the necessary actions, and add to your Supersonic's 6759 negative reviews