Terrible Service - Account suspended

I received emails and a sms saying that my account is suspended due to non-payment. i have been paying my account every month and now there is a problem, and it seems i am not the only person having this problem with them today. You cant get hold of them on whatsapp or on the phone, when you want to log a ticket on the customer portal it says failed to sent.... i dont know what their problem is, but i am getting annoyed with their bad customer service that i experienced the past 8 months. with this rate they will loose all their customer..... there will be hell to pay if i get home and my service is disconnected. maybe we must just all look for another service provider...