Give me my money back or actually give me the services that i have not received yet and have been paying for for the last 2 months.

If i could give zero stars i would give minus 5.

Dear Supersonic,

I am writing to formally lodge a complaint regarding the complete failure of my internet service and the unacceptable billing associated with it.

To provide full context: my service was scheduled and activated in mid-February, as I arranged this in advance before moving into my apartment at the end of February to ensure I would have internet upon arrival. Despite this, when I moved in, I did not receive any working Wi-Fi linked to my account.

The only internet access available at the time was from the previous tenant’s connection, which was still active. This means that from the outset, I was billed for a service that was never actually provided to me.

Since the 24th of March, the situation has worsened further, and my internet has been completely shut down. From that date until now, I have had absolutely no service whatsoever.

For the past three weeks, I have contacted your support team every single day—often three to four times per day—only to be repeatedly told that “the matter has been escalated.” This has become an empty statement with no action behind it.

On every call, I am promised that a supervisor or senior technician will contact me. Not once has this happened. Not a single callback has been received.

Despite the total lack of service, I have been billed twice. Let me be absolutely clear: I have paid for a service that I have not received at all.

I have also gone out of my way to contact OpenServe myself—something that is entirely your responsibility—not mine. OpenServe has not confirmed any fault on their side and has instead directed responsibility back to Supersonic. This ongoing finger-pointing, with no accountability or resolution, is completely unacceptable.

I have even escalated the matter internally with one of your technical advisors, Jacob, who was expected to provide a higher level of support. Unfortunately, this interaction resulted in no progress whatsoever.

At this point, my patience is exhausted. What I have experienced is not “downtime”—it is a complete failure of service delivery. There has been no service. None.

I have already requested cancellation of my account, and I will now state my position clearly:

You are required to take one of the following actions immediately:

Cancel my account in full and refund me for the entire period I have been billed without receiving any service; OR

Resolve the issue and restore my internet service without any further delay.

If neither of these actions is taken promptly, I will have no choice but to escalate this matter further through the appropriate consumer protection channels.

I expect urgent action and a definitive resolution—no more empty promises, no more escalations without outcomes.

Regards,David de Klerk