POOR CUSTOMER SERVICE

I have been a loyal customer for these people since last year 2024 I bought 3 wigs already and never had any issue so this time the one I have an issue with is the water wave wig which I bought on the 25 of June 2025, order number 27672. I bought the wig and did not install it immediately, so when I finally installed it I noticed that a lot of hair was falling off to a point where there was no hairline or middle part so when I told superlove about this issue ,they told me that there is nothing they can do because the lace is already cut and the return time has already passed, so what makes me angry is that the person that I spoke to was not even acknowledging that their wig might be faulty or it is just plain ****. So i want superlove to either give me my money back or give me a wig that is worth the money i paid. 😔