False adverti*****t. Very unhappy

I placed an order with Super love Hair for reference number Superlove#11844, Glueless Ear to Ear Lace Front Wigs Superlove Hair Pre Plucked Hairline and the following was observed:

The hair does not have volume as per the photo on the website. There are no combs, and a net was used not the elastic net as described on the page. https://superlovehair.com/products/glueless-lace-front-wigs-ear-to-ear-lace-frontal-straight-human-hair-wig-superlove-hair-pre-plucked-hairline?variant=***

I am not happy with the volume as it seems that 2 bundles were used. this is false adverti*****t and as a first-time customer I am really disappointed. I sent a message on whatsapp to query about it and was advised that this is a different batch, but they are all the same. I don't think I will buy hair from them anymore as it is clear they advertise one thing then get something you didn't pay for. It seems that they are not even willing to fix the error. This is so poor.