1 reviews | Active since Aug 2020
Superior Spa & Bath - Randburg - Disgusting service
Pathetic service. Over a month ago my processor unit gave error readings and overheated. The Superior Spa & Bath service team came to my house and said that they will have to order a new unit. I asked them to please contact me as soon as they received the unit. I heard nothing from them and called them a week later (their Randburg branch). The person on the phone then said that I had to wait 2 weeks for a unit as they had no stock and were only then ordering the part. They promised to call me back within the 2 weeks. 2 weeks later I still had not heard anything from them and called them again. Their excuse then was that the supplier was no longer trading and that they had ordered a part from a local supplier who were now making these units. I then told them that they must please call me by this Wednesday (yesterday) and give me at least an update. They never called back as it seems that follow-up service is not part of their brand. I will never recommend Superior Spa & Bath to anybody who is looking to purchase a spa from them as it seems that their post-sale service is non-existent.
I really apologize for your poor experience with us, this is not what we want our customers to experience.
I will look into what happened and why the communication to you did not happen.
We have had issues with the supply of the Digital Controllers - we haven't been receiving a good quality and a good supply of the Digital Controllers from the old supplier, so we have been working with a new manufacturer to replicate the Digital Controllers and make them a better quality.
This process has taken 2 years (we started with it early in 2019), and after testing the new prototypes, we received the first order about 2 months ago, but because of all the delays in getting the new Digitals, the first order went very quickly and then we had to wait for the 2nd order.
I have just spoken to the new manufacturer and he said he will bring a complete set later today, and then I can commit to you that we can come to your house tomorrow to install it, if this is suitable for you?
Once again I really apologize for the poor communication and poor service.
We will contact you as soon as we physically receive the new complete set so that we can arrange the installation with you.
Thank you
Kind Regards
Charl Bedeman
Superior Spa & Bath Gauteng
***
***
I really apologize for your poor experience with us, this is not what we want our customers to experience.
I will look into what happened and why the communication to you did not happen.
We have had issues with the supply of the Digital Controllers - we haven't been receiving a good quality and a good supply of the Digital Controllers from the old supplier, so we have been working with a new manufacturer to replicate the Digital Controllers and make them a better quality.
This process has taken 2 years (we started with it early in 2019), and after testing the new prototypes, we received the first order about 2 months ago, but because of all the delays in getting the new Digitals, the first order went very quickly and then we had to wait for the 2nd order.
I have just spoken to the new manufacturer and he said he will bring a complete set later today, and then I can commit to you that we can come to your house tomorrow to install it, if this is suitable for you?
Once again I really apologize for the poor communication and poor service.
We will contact you as soon as we physically receive the new complete set so that we can arrange the installation with you.
Thank you
Kind Regards
Charl Bedeman
Superior Spa & Bath Gauteng
***
***
I am at the house the entire day tomorrow and i await the phone call to arrange the installation.
Andre
I am at the house the entire day tomorrow and i await the phone call to arrange the installation.
Andre